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Getting Started
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Learn about the Borrow Program
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Our clothing and our cleaning
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Billing & Payments
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Cancellation & Refund
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Shipping and Returns
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Purchase Related
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Contact Support
Knowledge Base
Top Articles
- What is the borrow program from The Ensemble?
- How does it work?
- How long can I borrow an item for?
- How much does shipping cost?
- Where do you ship?
- Can I borrow multiple items?
- What precautions are you taking during the Covid-19 pandemic?
- What are your cleaning standards?
- How am I billed?
- How long will it take for my borrow item to get to me?
- What do I do if my borrowed item is late or missing?
- How do I return notify my borrowed item?
- I mistakenly return notified my item. How can I undo it?
- Can I purchase an item during my borrow period?
- I want to purchase during my daily usage period. How do I purchase it?