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Frequently Asked Questions
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    Knowledge Base
  • Getting Started

  • Learn about the Borrow Program

  • Our clothing and our cleaning

  • Billing & Payments

  • Cancellation & Refund

  • Shipping and Returns

  • Purchase Related

  • Contact Support

Top Articles

  • What is the borrow program from The Ensemble?
  • How does it work?
  • How long can I borrow an item for?
  • How much does shipping cost?
  • Where do you ship?
  • Can I borrow multiple items?
  • What precautions are you taking during the Covid-19 pandemic?
  • What are your cleaning standards?
  • How am I billed?
  • How long will it take for my borrow item to get to me?
  • What do I do if my borrowed item is late or missing?
  • How do I return notify my borrowed item?
  • I mistakenly return notified my item. How can I undo it?
  • Can I purchase an item during my borrow period?
  • I want to purchase during my daily usage period. How do I purchase it?

Find Quick Answers to Common Questions

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SUPPORT

Email: support@theensemble.me

Talk to us: Mon – Fri 9am – 5pm ET

(1-877-378-7381)