Learn about the Borrow Program
Our clothing and our cleaning
Billing & Payments
Cancellation & Refund
Shipping and Returns
- What is the borrow program from The Ensemble?
- How does it work?
- How long can I borrow an item for?
- How much does shipping cost?
- Where do you ship?
- Can I borrow multiple items?
- What precautions are you taking during the Covid-19 pandemic?
- What are your cleaning standards?
- How am I billed?
- How long will it take for my borrow item to get to me?
- What do I do if my borrowed item is late or missing?
- How do I return notify my borrowed item?
- I mistakenly return notified my item. How can I undo it?
- Can I purchase an item during my borrow period?
- I want to purchase during my daily usage period. How do I purchase it?