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Frequently Asked Questions
  1. The Ensemble
  2. Learn about the Borrow Program
  3. Learn about the Borrow Program

When I returned to the site to confirm my borrow order, the item that I had previously selected was no longer saved for me. Why is that?

If you do not place your borrow order within 10 minutes, the style will be released so that others can borrow it. 

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Articles in this section

  • Can I borrow multiple items?
  • Can I schedule a future date for borrowing?
  • Why do I need to sign up or create a borrow account?
  • I placed a borrow order but I changed my mind, can I cancel my order or select a different style?
  • Why are some items available to borrow and others not?
  • Does The Ensemble borrow program offer a referral program?
  • What is the daily usage fee?
  • I have changed my mind and want to purchase the item instead of borrowing it.
  • Can I change my shipping address after placing the borrow order?
  • Do you have a waitlist for styles?
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