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Frequently Asked Questions
  1. The Ensemble
  2. Shipping and Returns
  3. Return Process

What happens if my borrowed item is returned late?

If you return your borrowed item later than the borrow period, you will automatically be charged a daily usage fee until you return notify or the item is returned.

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  • How do I return my borrowed item?
  • If I lose the prepaid return label can I get a new one?
  • I returned an item long ago. However, it is still showing up in my At-Home section. What should I do?
  • Can I return an item to a store?
  • What happens if I don’t return my borrowed item after the borrow period?
  • I have returned a personal item by mistake. How do I get the item back?
  • Why do I need to provide feedback on the borrowed item?
  • What happens if I don’t return my borrowed item even though I return notified?
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