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Frequently Asked Questions
  1. The Ensemble
  2. Shipping and Returns
  3. Return Process

Why do I need to provide feedback on the borrowed item?

The feedback you provide when return notifying helps us improve the service. And when you provide feedback while Return Notifying, your borrow period ends automatically.

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Articles in this section

  • How do I return notify my borrowed item?
  • I mistakenly return notified my item. How can I undo it?
  • How do I return my borrowed item?
  • If I lose the prepaid return label can I get a new one?
  • I returned an item long ago. However, it is still showing up in my At-Home section. What should I do?
  • Can I return an item to a store?
  • What happens if I don’t return my borrowed item after the borrow period?
  • I have returned a personal item by mistake. How do I get the item back?
  • Why do I need to provide feedback on the borrowed item?
  • What happens if I don’t return my borrowed item even though I return notified?
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