Click the icon in the upper right-hand corner of the homepage. In your At Home section, click Return Item you would like to send back. Enter your feedback and click Submit. If you are experiencing difficulties, email us at support@theensemble.me or call us at 1-877-378-7381. Our phone support hours are Monday–Friday from 9 AM–5 PM (ET).
Articles in this section
- How do I return notify my borrowed item?
- I mistakenly return notified my item. How can I undo it?
- One of the hang tags attached to the outside of the garment says I can’t return it if removed. What should I do?
- How do I return my borrowed item?
- If I lose the prepaid return label can I get a new one?
- I returned an item long ago. However, it is still showing up in my At-Home section. What should I do?
- Can I return an item to a store?
- What happens if I don’t return my borrowed item after the borrow period?
- I have returned a personal item by mistake. How do I get the item back?
- Why do I need to provide feedback on the borrowed item?