Cleanliness is of the utmost importance to us. We have an extensive cleaning process and garment standards that must be met before an item goes out to another customer. Our best-in-class cleaning process includes wet cleaning and dry cleaning to ensure all items are thoroughly sanitized. Once cleaned, all items are processed through a high-heat steam tunnel which reaches a minimum of 240°F. (This exceeds the Center for Disease Control (CDC) guidelines of 167°F as the stated temperature sufficient to kill flu viruses.) After each item is cleaned thoroughly, it is inspected three times in our state-of-the-art laundry facility and every item is hand-packed so that it reaches you in great condition. And last, employees in our distribution centers always wear gloves and masks when handling clothing.