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Frequently Asked Questions
  1. The Ensemble
  2. Shipping and Returns
  3. Return Process

How do I return my borrowed item?

In your At Home section, click Return Item to Return Notify and let us know you are sending your item back. Then simply place the item in the prepaid return bag that was provided to you along with your order. (Return Notifying ends your borrow period automatically.)

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  • How do I return my borrowed item?
  • If I lose the prepaid return label can I get a new one?
  • I returned an item long ago. However, it is still showing up in my At-Home section. What should I do?
  • Can I return an item to a store?
  • What happens if I don’t return my borrowed item after the borrow period?
  • I have returned a personal item by mistake. How do I get the item back?
  • Why do I need to provide feedback on the borrowed item?
  • What happens if I don’t return my borrowed item even though I return notified?
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