Our support team can reset your return notification if your item has not passed its borrowed through date. Please contact us 24 hours a day by email at support@theensemble.me or call us at 1-877-378-7381 Monday–Friday from 9 AM–5 PM (ET).
Articles in this section
- What is your return policy?
- How do I return notify my borrowed item?
- I mistakenly return notified my item. How can I undo it?
- One of the hang tags attached to the outside of the garment says I can’t return it if removed. What should I do?
- If I lose the prepaid return label can I get a new one?
- I returned an item long ago. However, it is still showing up in "My Borrowed" Items section. What should I do?
- Can I return an item to a store?
- What happens if I don’t return my borrowed item after the Borrow period?
- I have returned a personal item by mistake. How do I get the item back?
- Why do I need to provide feedback on the borrowed item?