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Frequently Asked Questions
  1. The Ensemble
  2. Shipping and Returns

Shipping and Returns

Return Process

  • What is your return policy?
  • How do I return notify my borrowed item?
  • I mistakenly return notified my item. How can I undo it?
  • One of the hang tags attached to the outside of the garment says I can’t return it if removed. What should I do?
  • If I lose the prepaid return label can I get a new one?
  • I returned an item long ago. However, it is still showing up in "My Borrowed" Items section. What should I do?
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Shipment Related

  • How long will it take for my borrow item to get to me?
  • What do I do if my borrowed item is late or missing?
  • Do you ship internationally?
  • Do you ship to military or diplomatic locations?
  • Is there a way to track my borrowed item’s shipment?
  • I have received the incorrect item or size. How do I get the correct item?
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