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Frequently Asked Questions
  1. The Ensemble
  2. Billing & Payments

Billing & Payments

My Billing

  • How am I billed?
  • How do I check my billing information?
  • Why was my credit card declined?
  • Do I get a refund if I return my item before the Borrow period ends?
  • I want to keep an item for longer. Can I switch to a new card to pay the daily usage fees?

Payment Methods

  • Are you accepting prepaid cards?
  • What type of payments do you accept?
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