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Frequently Asked Questions
  1. The Ensemble
  2. Shipping and Returns
  3. Return Process

Return Process

  • What is your return policy?
  • How do I return notify my borrowed item?
  • I mistakenly return notified my item. How can I undo it?
  • One of the hang tags attached to the outside of the garment says I can’t return it if removed. What should I do?
  • If I lose the prepaid return label can I get a new one?
  • I returned an item long ago. However, it is still showing up in "My Borrowed" Items section. What should I do?
  • Can I return an item to a store?
  • What happens if I don’t return my borrowed item after the Borrow period?
  • I have returned a personal item by mistake. How do I get the item back?
  • Why do I need to provide feedback on the borrowed item?
  • What happens if I don’t return my borrowed item even though I return notified?
  • What happens if my borrowed item is returned late?
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Email: support@theensemble.me

Talk to us: Mon – Fri 9am – 5pm ET

(1-877-378-7381)